We, at MODABUDDY.com, ensure that our customer experience safe online environment to shop from our wide range of medicines without the fear of facing online scams. We have been safeguarded our website with the advance security software.
No unnecessary marketing emails
We never send any marketing emails or product newsletters without prior permission from our customers. We use email address only to send emails regarding order status. You can always unsubscribe from our newsletters. Simply get in touch with our customer care team.
Our website is protected with the latest SSL security software that captures customers’ data including email address, banking details etc. These details are stored within the software and not shared with third party under any circumstances.
We hate spamming
We do not disclose your email address to any third party which means your spam box will be empty.
We are the re-seller of products displayed on the website. We do not manufacture any of these products. These are obtained from drug manufacturing companies. We request our customers to use these medicines under strict medical supervision to ensure better and safer results. The information of medicines available on the website is only for educational purpose. Please do not use this information to self-diagnose your health issue. We do not encourage any self-medication practice. Consult with your doctor before buying medicines online.
We assist in every step of the shipment till it reaches to the customer. All orders are processed in a time span of 24 hours of placing an order with us. Orders which are placed on weekend and holidays will be processed on the next working day. Once the order is shipped, our customer care team will send you an email containing information of the product along with order tracking code. We assure you that you will get your products on time. In case of delay or wrong delivery or receiving damaged parcel, please feel free to get connected to our customer care team. We will r-ship the product if the delay occurred due to error from our end.
What are the shipping regulations?
- We ship orders only to the physical address. We do not accept orders to be shipped to P. O. Boxes.
- We reserve the right to make changes in the shipping policy at any given time without making a prior announcement.
- We have the right to cancel or discontinue the FREE shipping offer at any given time.
- Orders above $200 will be shipped free of charge.
- We are not accountable for wrong delivery due to wrong or incomplete address given by the customer at the time of placing the order.
- We ship only when we get verification from the customer. If verification is incomplete, the order will not be shipped.
Customers are requested to revert and communicate via the email in case of late delivery or refund initiation.
Customer satisfaction is our motto. Therefore, we have created this customer-centric refund policy to ensure our customers get through this tedious process seamlessly. We give full refund for:
- Delayed delivery of products
- Delivery of damaged products
We re-ship products when:
- When you receive products post their expiry dates
- Wrong product delivered due to error from our end
- Delivery of damaged products
- Delivery at wrong address due to error at our end
When you receive a damaged or wrong product, you need not to return the product. Get in touch with our customer care and provide evidences such as photographs of damaged or wrong product so that we can re-ship the products for free.
An order can be cancelled within 24 hours of placing an order given it is not dispatched from our end.
How to request refund/reshipment
Please follow the steps given below:
- Connect with our customer care team via a toll-free number or an email address and explain your case.
- Whole placing the request for refund, you need to provide the order number and reason for cancelling the order or for re-shipping the product.
- Customer support team will evaluate the details provided by you and track down the order.
A refund or re-shipment request will be processed after evaluation.